FAQs

 

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Are your products gluten free?

 

Yes, all Utoffeea products are Gluten-free, and produced in a Gluten-free kitchen however they are not certified GF. We have many celiac customers that enjoy our products, but if your diet requires certified GF, then please be safe and don’t eat our products. 

 

What kinds of nuts are in Utoffeea?

 

Utoffeea uses only cashews, however our cashews come from a facility that processes peanuts and other tree nuts. Our bags state: “Caution: may contain peanuts or other tree nuts.”

 

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What is the best way to store Utoffeea products?

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It is best to keep Utoffeea in a cool dry place such as the fridge or the freezer - it won’t go bad at room temperature (shelf life of 6 months), but the cooler temps keep the toffee crunchy longer. 

Ice Cream Topping should be kept in the freezer for optimal crunch.

 

How long does shipping typically take?

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The following transit times are reflective of the minimum amount of time to arrive at this location: not guaranteed, and can be delayed for numerous reasons:

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Manitoba - $12 flat rate - 3-5 business days 

Ontario - $12 flat rate - 3-5 business days

Alberta - $12 flat rate - 3-5 business days

Saskatchewan - $12 flat rate - 3-5 business days

BC - $12 flat rate - 3-5 business days
 

New Brunswick - $25 - 5-7 business days

Newfoundland & Labrador - $25 - 6-9 business days

Nova Scotia - $25 - 5-7 business days

Prince Edward Island - $25 - 5-7 business days

Quebec - $25 - 3-5 business days

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Northwest Territories (rates vary - please contact us) 8-12 business days

Nunavut (rates vary - please contact us) 8-12 business days

Yukon Territory  (rates vary - please contact us) 8-12 business days

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Does Utoffeea offer donations?

 

Utoffeea receives more donation requests than we can support.

Ineligible donation requests include:

• Financial support or cash donations

• Political organizations or events

• Social prizes

• Support for individuals

• Sporting events or teams

• People individually raising money for a non-profit organization

If you believe your donation request fits in with our in-kind giving guidelines please email a brief description of your event including goal and achievements along with your request to utoffeea@gmail.com. Giving will be determined on a case-by- case basis. Please allow one week for response.

 

I’m dissatisfied with my Utoffeea product. What should I do?

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If you are unhappy with your product for any reason, please contact us ASAP and we would love to make it right with you.